Terms of Service

1. About the App and these Terms

AskYourKid is a conversation card app that helps parents and carers have thoughtful conversations with children. You choose a deck, read a question aloud to your child, and talk. These Terms govern your access to and use of the App.

2. App Store and Platform Terms

Your use of the App is also governed by the terms and policies of the store you downloaded it from.

2.1 Google Play

If you downloaded the App from Google Play, you agree to comply with Google Play’s terms and policies. If you violate them, your access to the App may be revoked.

2.2 Apple App Store

If you downloaded the App from the Apple App Store, the following terms also apply, as required by Apple Inc. (“Apple”):

• These Terms are between you and us only, not with Apple. We, not Apple, are solely responsible for the App and its content.
• You are granted a non-transferable licence to use the App on any Apple-branded products you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions.
• Apple has no obligation to provide any maintenance or support services for the App.
• We are solely responsible for any product warranties. If the App fails to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price of the App to you (if any). To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the App.
• We, not Apple, are responsible for addressing any claims by you or a third party relating to the App, including (i) product liability claims; (ii) claims that the App fails to conform to any legal or regulatory requirement; and (iii) claims under consumer protection, privacy or similar legislation.
• If a third party claims that the App or your use of it infringes their intellectual property rights, we, not Apple, are solely responsible for investigating, defending, settling and discharging that claim.
• You represent and warrant that (i) you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms. Once you accept these Terms, Apple has the right to enforce them against you as a third-party beneficiary.

3. Who Can Use the App

The App is for adults only. By creating an account, you confirm that you are at least 18 years old (or the age of legal majority where you live).

The App is designed to be used by a parent or carer, not by a child directly. Children should not create accounts or use the App on their own. If you learn that a child has created an account, contact us and we will delete it.

4. Conversation Prompts, Not Professional Advice

The cards in the App are conversation prompts for general, personal and family use. They are not professional parenting, medical, psychological, therapeutic, diagnostic or safeguarding advice, and they are not a tool to assess or screen a child.

You are responsible for deciding whether a question is suitable for your child and for how each conversation happens. Use your own judgement, and stop or change a conversation if your child seems uncomfortable.

If you are worried about a child’s wellbeing, safety, or mental or physical health, please contact a qualified professional, such as a doctor, psychologist or school counsellor. If a child is in immediate danger, contact your local emergency services.

5. Your Account

You sign in to the App with Google or Apple. When you use your account, you agree to:

• provide accurate information;
• keep your Google or Apple account and your device secure;
• tell us promptly if you suspect unauthorised use of your account.

You are responsible for all activity under your account.

You can delete your account at any time in the App’s settings or by following our account deletion guide. Deleting your account removes your account data from our servers as described in our Privacy Policy.

6. Information About Your Child and Your Notes

The App does not need to know who your child is. We only ask for your child’s age band (for example, 4–7) so we can show suitable questions. Please do not enter your child’s full name, date of birth, school, address or other identifying details anywhere in the App, including in notes.

Your private conversation notes and favourite cards are stored with your account on our servers, so you can access them when you sign in on any device. They are private to you: they are not shown to other users and are never shared with advertisers.

You keep ownership of the notes you write. We use them only to provide the App to you. You can delete individual notes in the App, and deleting your account deletes all your notes and favourites.

7. Free Access and Rewarded Unlocks

The App is free to download and use. It is supported by ads. There are no paid subscriptions or in-app purchases at the moment.

Some decks are locked. You can unlock them by watching a rewarded video ad. What an unlock gives you (for example, one deck for a set time) is shown before you watch. Rewarded unlocks have no cash value, cannot be transferred, and may change or end.

If we introduce paid features in the future, we will update these Terms before they become available.

8. Advertising and Consent

The App shows ads provided by Google AdMob. Ads may appear in different parts of the App, including banner ads and full-screen ads that may show when you move to the next card.

Depending on where you live, we ask for your consent before showing personalised ads, through Google’s consent form (UMP) and, on iPhone, Apple’s App Tracking Transparency prompt. You can refuse, and you can change your choice later in the App’s settings or your device settings. If you refuse, you will still see ads, but they will be less relevant.

9. Notifications

The App can send optional push notifications, such as reminders to check in with your child. Notifications are only sent if you allow them. You can turn them off at any time in your device settings.

10. Acceptable Use

Use the App lawfully and respectfully. You must not:

• use the App to harm, pressure, manipulate or exploit a child or anyone else;
• interfere with or disrupt the App, its servers or its security;
• try to access other users’ accounts or data, or private areas of our systems;
• reverse-engineer, decompile or extract the App’s source code, except where the law allows;
• copy, scrape or bulk-download the App’s cards or content;
• bypass ad gating or rewarded-unlock limits, or abuse ads (for example, generating fake ad views);
• use the App for spam, fraud or malware.

We may suspend or restrict access if this is needed to protect the App, its users or other people.

11. Our Content and Intellectual Property

The App and its content, including the questions and cards, guidance notes, deck names, text, design, illustrations and branding, belong to us or our licensors and are protected by intellectual property laws.

We give you a personal, non-exclusive, non-transferable, revocable licence to use the App and its content for your own personal and family use. You may read the cards aloud and talk about them with your child, family and carers. You may not copy, publish, sell, or reuse the cards in other apps, products, courses or materials without our written permission.

If you believe content in the App infringes your rights, please contact us with enough detail for us to review it.

12. Third-Party Services

The App relies on third-party providers for sign-in (Google, Apple), hosting and data storage (Supabase), advertising and consent (Google AdMob and UMP), push notifications (OneSignal and Firebase Cloud Messaging) and app updates (Capgo). A list of these providers and what they process is in our Privacy Policy.

These providers operate under their own terms and privacy policies. We are not responsible for their performance or actions, but we choose them carefully and limit the data they receive.

13. Availability and Updates

We may update, change, suspend or stop features or decks at any time. Some updates are delivered automatically inside the App without going through the app store.

We cannot promise that the App will always be available, error-free or compatible with every device or operating system version. Some features need device permissions, such as notifications. If you refuse a permission, those features may not work.

14. Limitation of Liability

The App is provided “as is” and “as available”, without warranties of any kind. It may contain bugs, errors or unexpected behaviour.

We are not responsible for delays or failures caused by events beyond our reasonable control, including failures of internet services, cloud providers or telecommunications networks, cyberattacks, governmental actions, war or natural disasters.

We are not responsible for the outcome of any conversation you have using the App, or for decisions you make about your child based on it.

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits or revenue, arising from your use of the App.

To the fullest extent permitted by law, our total liability arising from the App or these Terms will not exceed the greater of (a) £100 GBP or (b) the total amount you paid for the App in the 12 months before the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or your statutory consumer rights.

15. Indemnification

You agree to indemnify and hold us harmless from claims, damages, liabilities and expenses, including reasonable legal fees, arising from your breach of these Terms or your misuse of the App. In simple terms: if your misuse of the App, such as attacking our systems, leads to legal action against us, you are responsible for the resulting costs.

16. Termination

You can stop using the App and delete your account at any time. We may suspend or terminate your account, with or without notice, if you breach these Terms or if this is needed to protect the App or other people. If we end the App or your account for reasons other than your breach, we will try to give you reasonable notice.

17. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. We will first try to resolve any dispute informally after you send us written notice. If it is not resolved, the courts of England and Wales have exclusive jurisdiction.

If you live in the EU, the UK or another country with mandatory consumer protection laws, you keep the protection of those laws and may bring a claim in the courts where you live.

18. Dispute Resolution for U.S. Users

If you live in the United States, any dispute arising from these Terms or your use of the App will be resolved by binding individual arbitration rather than in court. Arbitration will be conducted by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, in your county of residence unless agreed otherwise. You and we each waive any right to a jury trial or to take part in a class action, class arbitration or representative action.

This does not stop you from bringing issues to consumer protection agencies or small claims courts where the law allows.

You can opt out of this arbitration and class action waiver by emailing us within 30 days of first using the App. Your email must include your name and a clear statement that you want to opt out.

19. Changes to These Terms

We may update these Terms from time to time by publishing the new version and updating the effective date. If a change is significant, we will tell you in the App or by email before it takes effect. If you keep using the App after the change, you accept the updated Terms.

20. Contact Us

If you have questions about these Terms, contact us at eugene@kathos-intelligence.com.

Kathos Intelligence Ltd
Silverstream House, 45 Fitzroy Street, London, UK
+44 7893 926416